If ICT in not planned and managed properly, it can be a restriction to the achievements of a business. To allow business stability and growth, your ICT support team has to be carefully structured and well equipped but most times even the most well planned support structure is not enough to sustain the ambitions of your organisation. The many challenges include:
The need for reduced service and support costs within a controlled budget
The need for less systems downtime
The need to invest in compliance and complicated regulations
The need for better quality service from ICT professionals
The need for clearly defined and achieved SLAs
Reduced risk of prominent employees leaving the organisation with their knowledge
The need for round-the-clock access to a help desk services
Outsourcing your support and maintenance functions with us will not only help you stay afloat with your ICT demands, it will also add significant value to the operations of your organisations.
We carefully analyse your solutions and deploy the right engineers with the relevant experience and skill set to manage your outsourced area to us. All our engineers are qualified and professionally certified in their respective field of expertise.
Using our Support and Maintenance services organisations are able to achieve high levels of ICT availability and when we talk with businesses using our technical helpdesk service to support and maintain their ICT systems, a couple of points stands out about our service:
Using our distributed helpdesk resources, we help organisations to reduce their costs
We work to complement organisation’s internal resources
We fill the gap for expert resources not available in-house
We allow businesses to focus on their real core objectives
We allow help businesses utilise latest technologies and grow their capability
Our support and maintenance services Software support & maintenance subscriptions can be opted for an agreed length of time to suit your business requirements.
Our service coverage areas include:
New software releases
Software updates
Maintenance updates
Installation support
License key management
Technical Support by phone and email
Server and network management